PEMANFAATAN METODE KANO UNTUK MENGEVALUASI KUALITAS LAYANAN SISTEM INFORMASI AKADEMIK

Evi, Yulianingsih (2015) PEMANFAATAN METODE KANO UNTUK MENGEVALUASI KUALITAS LAYANAN SISTEM INFORMASI AKADEMIK. In: SNTI 2015, 31 OKtober 2015, UNTAR Jakarta.

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Abstract

Implementation of information systems is one of the supporting facilities for the performance in an agency. Utilization of information system aims to facilitate the task of the user (user) in order to achieve savings in time, cost, and resources in decision-making. Satisfaction User Satisfaction or user of an information system is one factor or measure the success of the process of development and implementation of information system on an institution. This study analyzes the service quality information system using the method of Kano. Kano method used to identify the level of satisfaction and dissatisfaction through 25 service attributes to be used as an attribute in the study.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	Kano Method, System Information, User Satisfaction SI.
Subjects:	Q Science > QA Mathematics Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:	Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science
Depositing User:	Mrs Evi Yulianingsih
Date Deposited:	11 Nov 2015 03:26
Last Modified:	06 Feb 2017 02:05
URI:	http://eprints.binadarma.ac.id/id/eprint/2547

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