Vivi, Sahfitri (2014) SERVQUAL METHOD FOR MEASURING SERVICE QUALITY OF INFORMATION SYSTEM. In: International Seminar on Scientific Issues and Trends (ISSIT) 2014, 18 Oktober 2014, Seminar International (ISSIT) 2014.
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A02_2014-ISSIT-full paper_vivi sahfitri_SERVQUAL- METHOD- FOR- MEASURING- SERVICE- QUALITY- OF- INFORMATION -SYSTEM.pdf Download (497kB) | Preview |
Abstract
Abstract - : Implementation of information systems is one of the support facilities for the performance of an Institution. Utilization of information system aims to facilitate the task of the user in order to achieve savings in time, cost, and resources in decision making. User Satisfaction of an information system is one of the factors or measures of success for the development and implementation of Information Systems at an Institution. This study analyzed the use of Information Systems service quality variables contained in the Service Quality method. Variables to be measured is variable tangibles, reliability, responsiveness, assurance and empathy towards Information System User Satisfaction. The results of this study showed that simultaneous or partially simultaneous or there is a significant and positive relationship between the variables in the study variables. While the regression analysis of the results obtained by the fact that the contribution of the five variables is 66.5% of the variable User Satisfaction Information System. Keywords: ServQual Methode, Information System, User Satisfaction
| Item Type: | Conference or Workshop Item (Speech) |
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| Uncontrolled Keywords: | ServQual Methode, Information System, User Satisfaction |
| Subjects: | A General Works > AC Collections. Series. Collected works A General Works > AI Indexes (General) A General Works > AS Academies and learned societies (General) Q Science > QA Mathematics > QA75 Electronic computers. Computer science T Technology > T Technology (General) |
| Divisions: | Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science |
| Depositing User: | Mrs Vivi Sahvitri |
| Date Deposited: | 29 May 2015 08:35 |
| Last Modified: | 29 May 2015 08:35 |
| URI: | http://eprints.binadarma.ac.id/id/eprint/2282 |
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