UNIVERSITAS BINA DARMA, UNIVERSITAS BINA DARMA (2022) Implementation of Usability Methods in Customer Service Information System (Case Study: Website PDAM Tirta Musi Palembang). Implementation of Usability Methods in Customer Service Information System (Case Study: Website PDAM Tirta Musi Palembang).
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Abstract
Usability is derived from the word usable which generally means it can be used with either. Basic measure of usability include: Learnability, efficiency, memo�rability, errors and satisfaction. PDAM Tirta Musi Palembang has a website that is www.tirtamusi.com, and have not evaluated the extent to which the site useful (us�able), to provide information and services to customer satisfaction. The method can be used to evaluate the usability of the website. In the process of website evaluation, usability testing can support applications that use Techsmith Morae Recorder. Morae provides functions to help the practitioner uses in planning, testing, data analysis and reporting of results. From the research it can be seen that website Musi Palem�bang PDAM Tirta not meet the level of satisfaction. Where the need for additional menu information Phone and Address Complete Information Company, Informa�tion Services Unit, Site Map and searching. Research using usability is expected to provide an assessment for the development of the website so that it can be useful and provide satisfaction to customers.
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Engineering, Science and Mathematics > School of Engineering Sciences |
| Depositing User: | Mr Edi Surya Negara |
| Date Deposited: | 05 Jul 2022 04:29 |
| Last Modified: | 05 Jul 2022 04:29 |
| URI: | http://eprints.binadarma.ac.id/id/eprint/16979 |
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