UNIVERSITAS BINA DARMA, UNIVERSITAS BINA DARMA (2022) ANALYSIS OF IMPROVING THE QUALITY OF INFORMATION TECHNOLOGY-BASED PUBLIC SERVICES THROUGH APPARATUS RESOURCE DEVELOPMENT ON THE CITY GOVERNMENT OF PALEMBANG. ANALYSIS OF IMPROVING THE QUALITY OF INFORMATION TECHNOLOGY-BASED PUBLIC SERVICES THROUGH APPARATUS RESOURCE DEVELOPMENT ON THE CITY GOVERNMENT OF PALEMBANG.
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Abstract
The promises of regional leaders during the election campaign, that the services provided to the people should be easy, cheap, friendly, fast, and non-discriminatory, in short, the services provided must be of good quality. This is in accordance with the laws and regulations. But in reality there are still many conditions that are not good service, a convoluted, unfriendly service, expensive, time consuming, and discriminatory. It is allegedly due to incompetence of human resources (apparatus) and utilization of information technology in public services that have not been optimal. The good public services / quality, is not only a public demand in this era of reform, but also a paradigm shift and the development of science and technology, especially information and communication technology. The purpose of this study is to investigate and conduct and indepth analysis of human resource development (apparatus) to improve the quality of public services based on information technology in Palembang. The research method used is a mix method, which is a combination of quantitative and qualitative methods. The results of the current study indicate that the success of improving the quality of public services based on information technology is determined by the ability of the apparatus in utilizing information and communication technology in the public service through the process of learning, education, development and training.
| Item Type: | Article |
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| Subjects: | T Technology > T Technology (General) |
| Divisions: | Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science |
| Depositing User: | Mr Edi Surya Negara |
| Date Deposited: | 19 Jun 2022 12:47 |
| Last Modified: | 19 Jun 2022 12:47 |
| URI: | http://eprints.binadarma.ac.id/id/eprint/12900 |
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