Services Measurement Bina Darma Career and Training Center (BDCTC)’s Website Using the Webqual Method.

Febriyanti Panjaitan, Yanti (2022) Services Measurement Bina Darma Career and Training Center (BDCTC)’s Website Using the Webqual Method. Services Measurement Bina Darma Career and Training Center (BDCTC)’s Website Using the Webqual Method.

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Abstract

In the world of education website is a forum for disseminating information. Service information on a website needs to be measured to determine the level of user satisfaction and obtain feedback. Bina Darma Career and Training Center (BDCTC)’s is a training institute and job placement center at Universitas Bina Darma. In this study, website BDCTC will be measured by using the Webqual method. Webqual is one method or technique of measuring the quality of a website based on user perception. Level of satisfaction with the use of quality measurement techniques through the website 3-dimensional (Usability, Information, and Service), on the dimensions of the Usability and Service does not have a significant effect on user satisfaction; while at the Information have any impact on satisfaction. Quantitative Descriptive analysis is used to examine the relationship of the Webqual dimensions to user satisfaction.

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Law, Arts and Social Sciences > School of Management
Depositing User:	Mr Edi Surya Negara
Date Deposited:	19 Jun 2022 12:45
Last Modified:	19 Jun 2022 12:45
URI:	http://eprints.binadarma.ac.id/id/eprint/12849

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