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Elpanso, Efan and Rachman, Bochari and Gagan Ganjar Resmi, - (2014) Comparative Analysis of Effect of Employee Attitude and Service Quality Against the Customer Loyalty Customer Satisfaction Variable in Moderation (Case study in two mini market in the city of Palembang). In: The 3th International Conference Information Technology and Business Applications (ICIBA), 20-21 Februari 2014, Universitas Bina Darma Palembang.