Development of E-Government Trustworthiness to Increase Public Trust

Sutrisno, Sutrisno and Antoni, Darius and Akbar, Muhamad (2019) Development of E-Government Trustworthiness to Increase Public Trust. In: Sriwijaya International Conference on Information Technology and Its Applications (SICONIAN 2019), 16 Nopember 2019, Universitas Sriwijaya.


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The development of Electronic Government (e-government) has become a research topic of interest for researchers worldwide. Various government agencies in Indonesia, mostly, have adopted e-government technology in government management. But the tendency of declining public trust in government becomes a challenge for the government to increase public trust in the government. This research aimed to develop the trustworthiness of e-government to increase public trust in the government. The e-government in this study was developed based on trustworthiness which has three factors: security, transparency and accountability. This study used interview with the Head of Department of Communication and Informatics (DISKOMINFO) of Muara Enim Regency, the Head of Department of Environment and Hygiene (DLHK) of Muara Enim Regency, two staff each from DISKOMINFO and DLHK Muara Enim and the Community to get preliminary information about various issues or problems in Muara Enim Regency. The development of this e-government was using a prototype model to simplify the system design. The result from this study was an e-government prototype refers to the three indicators of trustworthiness which aim to assist the public in reporting (making a report (to the government)).

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: public trust, trustworthiness, e-government, security, transparency, accountability, prototype
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science
Depositing User: Mr Muhamad Akbar
Date Deposited: 07 Nov 2020 05:09
Last Modified: 08 Nov 2020 13:05

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