Juliansyah, Jefri and Roni, Mukran (2019) PENGARUH KECERDASAN EMOSIONAL KARYAWAN TERHADAP KEPUASAN MAHASISWA UNIVERSITAS BINADARMA (Studi Kasus Dibagian Pusat Pelayanan Mahasiswa Universitas Bina Darma). In: Seminar hasil penelitian Fakultas Ekonomi dan Bisnis Universitas Bina Darma, 26 Maret 2019, Universitas Bina Darma Palembang.
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Abstract
Abstract This study aims to determine (1) the effect of Emotional Intelligence on Student Service Satisfaction of Universitas Bina Darma Palembang, (2) Emotional Intelligence of Sanggat Employees influences the service satisfaction of students of Universitas Bina Darma Palembang. This research was conducted at the Universitas Bina Darma Palembang Student Service Center, the total population in this study was1,207 people, namely I chose the Faculty of Economics and Business, Management and Accounting Study Program as many as 88 people, Management as much as 50 people and Accounting as many as38 people, and researchers using Regression Simple. The results of the study indicate that there is a very significant impact on Student Service Satisfaction at Uiniversitas Bina Darma. Keywords : library services, user satisfaction, university labrary.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Management |
| Depositing User: | Mr Mukran Roni |
| Date Deposited: | 07 Aug 2019 02:28 |
| Last Modified: | 07 Aug 2019 02:28 |
| URI: | http://eprints.binadarma.ac.id/id/eprint/3965 |
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