PENGUKURAN TINGKAT KEPUASAN PENGGUNA E-LEARNING DENGAN PENERAPAN MODEL END USING COMPUTING SATISFACTION (EUCS)

Marlindawati, Marlindawati and Poppy Indriani, Faculty of Economic Binadarma University (2016) PENGUKURAN TINGKAT KEPUASAN PENGGUNA E-LEARNING DENGAN PENERAPAN MODEL END USING COMPUTING SATISFACTION (EUCS). MATRIK, 18 (1). pp. 51-62. ISSN 1411-1624

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Abstract

Abstract: Development of Internet technology raises many new applications, including education, known as electronic learning (E-Learning). In E-learning there are some menu navigation, such as: course info, descriptions of meetings, upload files, activities, discussions, and others who are prepared for the academic community. The purpose of this study to determine the level of satisfaction of users of e-learning with model approaches satisfaction of the end user computer (End-User Computing Satisfaction Model), which consists of five factors: Content (Content), Accuracy (Accuracy), Form (Format), Ease users (Ease to Use), and Timeliness (Timeliness) as independent variables and satisfaction as the dependent variable. Population and Sample were taken MDP University and Universitas Bina Darma who have been utilizing the E-learning as a mediator of information between faculty and students. The research data using instruments such as questionnaires and processed using SPSS software version 20.0 Keywords: E-learning, End User Computing Satisfaction, user satisfaction. Abstrak: Perkembangan teknologi internet memunculkan berbagai aplikasi baru termasuk di bidang pendidikan yang dikenal dengan Elektonik learning (E-Learning). E-learning merupakan mediator yang menghubungkan sumber informasi dan layanan dengan pengguna yang dapat diakses dari mana saja dan kapan saja. Didalam E-learning terdapat beberapa menu navigasi, seperti : info mata kuliah, deskripsi pertemuan, upload file, aktifitas, diskusi, dan lain-lain yang memang disiapkan bagi civitas akademika. Tujuan penelitian ini untuk mengetahui tingkat kepuasan pengguna e-learning dengan pendekatan model kepuasan pemakai akhir komputer (End-User Computing Satisfaction Model), yang terdiri dari 5 faktor yaitu : Isi (Content), Akurasi (Accuracy), Bentuk (Format), Kemudahan Pengguna (Ease to Use), dan Ketepatan Waktu (Timeliness) sebagai variabel independen dan kepuasan sebagai variabel dependen. Populasi dan Sample penelitian diambil Universitas MDP dan Universitas Bina Darma yang selama ini telah memanfaatkan E-learning sebagai mediator informasi antara dosen dan mahasiswanya. Data penelitian menggunakan instrumen berupa kuesioner dan diolah dengan menggunakan software SPSS versi 20.0 Kata Kunci : E-learning, End User Computing Satisfaction, kepuasan pengguna.

Item Type:	Article
Subjects:	T Technology > T Technology (General)
Divisions:	Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science
Depositing User:	Mrs Marlinda Wati
Date Deposited:	12 Aug 2016 08:51
Last Modified:	12 Aug 2016 08:51
URI:	http://eprints.binadarma.ac.id/id/eprint/2990

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