Services Measurement Bina Darma Career and Training Center (BDCTC)’s Website Using the Webqual Method

Cholil, Widya and Panjaitan, Febriyanti (2013) Services Measurement Bina Darma Career and Training Center (BDCTC)’s Website Using the Webqual Method. In: Technology, Education, and Science International Conference (TESIC) 2013, November 20, 2013, Universiti Teknologi Malaysia.

Febriyanti Panjaitan (Bina Darma University - Sumsel - Indonesia).pdf

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In the world of education website is a forum for disseminating information. Service information on a website needs to be measured to determine the level of user satisfaction and obtain feedback. Bina Darma Career and Training Center (BDCTC)’s is a training institute and job placement center at Universitas Bina Darma. In this study, website BDCTC will be measured by using the Webqual method. Webqual is one method or technique of measuring the quality of a website based on user perception. Level of satisfaction with the use of quality measurement techniques through the website 3-dimensional (Usability, Information, and Service), on the dimensions of the Usability and Service does not have a significant effect on user satisfaction; while at the Information have any impact on satisfaction. Quantitative Descriptive analysis is used to examine the relationship of the Webqual dimensions to user satisfaction.

Item Type: Conference or Workshop Item (Paper)
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science
Depositing User: Miss Febriyanti Panjaitan
Date Deposited: 10 Jun 2016 03:58
Last Modified: 10 Jun 2016 03:58

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