UNIVERSITAS BINA DARMA, UNIVERSITAS BINA DARMA (2022) Management Performance Quality Levels Volce and Data to Increase Customer Satisfaction With the Methods Drive Test Akhmad Sayuti, Bochari Rahcman, Dedi Rianto Rahadi. Management Performance Quality Levels Volce and Data to Increase Customer Satisfaction With the Methods Drive Test Akhmad Sayuti, Bochari Rahcman, Dedi Rianto Rahadi.
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Abstract
PT. Telkomsel ins a company engaged in telecommunication, where to keep the qual�ity in order to keep good then PT. Telkomsel is always trying to provider a satis�factory service to its customers by way of always checking the real signal routine or drive test. The addition of 3G BTS aims to provide service that are always better and faster. Comparison of 2G coverage and 3G coverage which is can be perceived by customer is the quality value of level 3G Voice in much better compared to the value of level 2G Voice. So is on the data services access speed data 3G much better and rapid compared with access speed data 2G. The location of this 3G BTS addition on site KKO Usman Badarudin, drive test performed on the side of the Voice and Data Service. PT. Telkomsel has standards for the value of a good voice -10 dBm up to -85 dBm, for a value of 2G data access speed is 56 Kbps up to 256 Kbps while the 3G data access speeds of 380 Kbps up to 1200 Kbps. Factors affecting the best level value received signal voice good for 2G not for 3G is the distance between antenna to the measurement. That affect the value of the data access speed is good/fast and slow/bad is the duration of the access data.
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Management |
| Depositing User: | Mr Edi Surya Negara |
| Date Deposited: | 05 Jul 2022 05:57 |
| Last Modified: | 05 Jul 2022 05:57 |
| URI: | http://eprints.binadarma.ac.id/id/eprint/17280 |
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