Hardiyansyah, Hardi (2022) mproving The Quality of Public Services Based on Information Technology through Development of Human Resources Management in Palembang. mproving The Quality of Public Services Based on Information Technology through Development of Human Resources Management in Palembang.
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Abstract
The purpose of this research is to find out and conduct in-depth analysis of human resource development (apparatus) in order to improve the quality of public services based on information technology in Palembang Governance. Some facts show that the quality of public services based on information technology in Palembang Governance is still low because there are still many public complaints about the services provided. For example, completion of the provision of building permit, e-ID card, industrial business permit, trade license and other permits taking a long time and costing additional charges. This research was conducted for three years, for the first year, research method and approach used was quantitative method. In this research, there were 200 respondents from civil state apparatus in work unit of Local Governance of Palembang directly or indirectly involved in providing public services. Through statistical test using SPPS, it can be concluded that simultaneously and partially the development of apparatus resources through learning, education, development and training dimension significantly influence the quality of public service based on information technology in Palembang Governance. It is assumed that the more learning, education, development and training aspects improved, the more improvement on public services quality of based on information technology.
| Item Type: | Article |
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| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Management |
| Depositing User: | Mr Edi Surya Negara |
| Date Deposited: | 27 Jun 2022 04:07 |
| Last Modified: | 27 Jun 2022 04:07 |
| URI: | http://eprints.binadarma.ac.id/id/eprint/16150 |
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