UNIVERSITAS BINA DARMA, UNIVERSITAS BINA DARMA (2022) Analysis of Public Satisfaction Index on the Regional Library Service at the Autonomous Regency. Analysis of Public Satisfaction Index on the Regional Library Service at the Autonomous Regency.
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Abstract
This study aims at finding out the community satisfaction index on the service of the Regional Library of Ogan KomeringIlir (OKI) regency. Through a quantitative descriptive method with questionnaire distribution to 150 respondents, the result showed that the public service has run well. As all components of the community satisfaction index were in "good" category with an average score of 77.61. The component of service that received the highest score was "courtesy and friendliness" of the serving personnel with a score of 3.22. Meanwhile, "terms of service" component got the lowest score 3.02. In other words, things related to various requirements in obtaining the service should be of particular concern because this component obtained the lowest score. There should be a solution to this problem so the community would be able to access the service easily without any complaints or dissatisfaction.
| Item Type: | Article |
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| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Social Sciences |
| Depositing User: | Mr Edi Surya Negara |
| Date Deposited: | 24 Jun 2022 02:26 |
| Last Modified: | 24 Jun 2022 02:26 |
| URI: | http://eprints.binadarma.ac.id/id/eprint/15333 |
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