EFEKTIVITAS WEBSITE SEBAGAI MEDIA PELAYANAN PUBLIK PADA DINAS PEMERINTAHAN DI LINGKUNGAN PEMERINTAH KOTA PALEMBANG

UNIVERSITAS BINA DARMA, UNIVERSITAS BINA DARMA (2022) EFEKTIVITAS WEBSITE SEBAGAI MEDIA PELAYANAN PUBLIK PADA DINAS PEMERINTAHAN DI LINGKUNGAN PEMERINTAH KOTA PALEMBANG. EFEKTIVITAS WEBSITE SEBAGAI MEDIA PELAYANAN PUBLIK PADA DINAS PEMERINTAHAN DI LINGKUNGAN PEMERINTAH KOTA PALEMBANG.

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Abstract

The use of information technology widely adopted by government agencies , or private . Related to community service , in facing the era of globalization , the government must prepare all staff members to improve the quality of care and courtesy in serving the community . One of the government agencies that use information technology in the form of websites which Palembang government . Use the website as a medium of communication in providing services to the general public especially pubilk city of Palembang is not only done by the Government to address www.palembang.go.id Palembang , but followed by all agencies have the vision , mission , duties and responsibilities of each in support of the vision and mission of Palembang . Conditions existing offices that exist under Palembang City Government , amounting to 17 agencies had 15 offices that have websites but only 13 websites that perform public services . The number of respondents was 305 responden.Penelitian this study aims to examine the environment of the public service website perfomance Palembang measure of the effectiveness of a website based on the criteria of a good website that access , interaction , composition and content (message ) and effective use of websites as a media service public in the public service within the city of Palembang by eight service element of simplicity , clarity , security , openness , efficient , economical , fairness and timeliness . Furthermore, the results of data processing show that the overall perfomance website is in good enough condition , evidenced by the percentage of the four existing criteria . As for the effectiveness of a website as a public service media has not been very effective because there are three elements that are still poor are 43 % efficient , economical 46.2 % and 32.1 % on time service

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Law, Arts and Social Sciences > School of Social Sciences
Depositing User:	Mr Edi Surya Negara
Date Deposited:	24 Jun 2022 01:00
Last Modified:	24 Jun 2022 01:00
URI:	http://eprints.binadarma.ac.id/id/eprint/15073

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