Ade, Ade Putra (2022) EVALUASI KUALITAS APLIKASI E-DABU PADA BADAN PENYELENGGARA JAMINAN SOSIAL KESEHATAN KANTOR CABANG UTAMA PALEMBANG MENGGUNAKAN METODE SERVQUAL. EVALUASI KUALITAS APLIKASI E-DABU PADA BADAN PENYELENGGARA JAMINAN SOSIAL KESEHATAN KANTOR CABANG UTAMA PALEMBANG MENGGUNAKAN METODE SERVQUAL.
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Abstract
BPJS is the agency or entity engaged in the service of health insurance for the entire people of Indonesia are managed directly by the government sice January 1, 2014. The problems that arise are in terms of the difficulty business entity to register employees. e-Dabu an application created to facilitate the enterprise in terms of inputing employee data in or out online. This study aims to determine whether the dimensions in service quality that is tangible, reliability, responsiveness, assurance, and empathy effect on user satisfaction in e-Dabu BPJS Main Branch Office Palembang. The Population in this study is the application of e-Dabu users totaling 480 enterprise. While samples are 83 respondents using convenience sampling technique, is selecting some members of population with a fun (convenience) to be sampled in order to provide information. The result from validity examination of instruments in every variable showing rhitung > rtabel, so conclution about instruments in every variable was valid, while the result of reliabilitas examination obtainable Cronbach Alpha value 0,739 for tangible variable, 0,596 for reliability variable, 0,706 for responsiveness variable, 0,853 for assurance variable, 0,775 for empathy variable, and 0,835 for satisfaction variable all value mean is good and reliable.
| Item Type: | Article |
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| Subjects: | R Medicine > R Medicine (General) |
| Divisions: | Faculty of Medicine, Health and Life Sciences > School of Medicine |
| Depositing User: | Mr Edi Surya Negara |
| Date Deposited: | 23 Jun 2022 02:04 |
| Last Modified: | 23 Jun 2022 02:04 |
| URI: | http://eprints.binadarma.ac.id/id/eprint/14607 |
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