PEMANFAATAN METODE KANO UNTUK MENGEVALUASI KUALITAS LAYANAN SISTEM INFORMASI AKADEMIK.

Evi, Yulianingsih and Vivi Sahfitri, Vivi Sahfitri (2022) PEMANFAATAN METODE KANO UNTUK MENGEVALUASI KUALITAS LAYANAN SISTEM INFORMASI AKADEMIK. PEMANFAATAN METODE KANO UNTUK MENGEVALUASI KUALITAS LAYANAN SISTEM INFORMASI AKADEMIK.

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Abstract

Implementation of information systems is one of the supporting facilities for the performance in an agency. Utilization of information system aims to facilitate the task of the user (user) in order to achieve savings in time, cost, and resources in decision-making. Satisfaction User Satisfaction or user of an information system is one factor or measure the success of the process of development and implementation of information system on an institution. This study analyzes the service quality information system using the method of Kano. Kano method used to identify the level of satisfaction and dissatisfaction through 25 service attributes to be used as an attribute in the study.

Item Type: Article
Subjects: L Education > L Education (General)
Divisions: Faculty of Law, Arts and Social Sciences > School of Education
Depositing User: Mr Edi Surya Negara
Date Deposited: 20 Jun 2022 07:05
Last Modified: 20 Jun 2022 07:05
URI: http://eprints.binadarma.ac.id/id/eprint/13203

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