bina, darma (2022) ANALISIS LAYANAN WEBSITE PERPUSTAKAAN SUMATERA SELATAN DALAM MENINGKATKAN KEPUASAN PENGGUNA. ANALISIS LAYANAN WEBSITE PERPUSTAKAAN SUMATERA SELATAN DALAM MENINGKATKAN KEPUASAN PENGGUNA.
|
Text
Jurnal yang Diedit Desember 2017.pdf Download (769kB) | Preview |
Abstract
The purpose of this study is to analyze the factors that affect user satisfaction on the website library South Sumatra using webqual 4.0 method. Data collection in this research is done by spreading questionnaire to 40 respondent. The result of correlation test in research shows that the quality of usage and quality of information have a positive relationship while the quality of interaction has a negative relationship with user satisfaction. When viewed based on t test shows that the variable quality of usage and quality of information have a positive effect on user satisfaction library website south sumatera. While the quality of interaction variables do not have a positive effect on user satisfaction library website of South Sumatera, thus the quality of library service website of South Sumatera needs to be increased in order to increase user satisfaction.
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Social Sciences |
| Depositing User: | Mr Edi Surya Negara |
| Date Deposited: | 20 Jun 2022 06:58 |
| Last Modified: | 20 Jun 2022 06:58 |
| URI: | http://eprints.binadarma.ac.id/id/eprint/13029 |
Actions (login required)
 |
View Item |
