UNIVERSITAS BINA DARMA, UNIVERSITAS BINA DARMA (2022) ANALISIS IT SERVICE MANAGEMENT (ITSM) LAYANAN SISFO UNIVERSITAS BINA DARMA PALEMBANG MENGGUNAKAN FRAMEWORK ITIL V3. ANALISIS IT SERVICE MANAGEMENT (ITSM) LAYANAN SISFO UNIVERSITAS BINA DARMA PALEMBANG MENGGUNAKAN FRAMEWORK ITIL V3.
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Abstract
Palembang Bina Darma University utilizes IT in the process of teaching and learning activities using SISFO. This study uses the ITIL V3 domain service operation framework which aims to measure the level of maturity in the current condition of the company. Domain service operations have five sub-domains namely event management, incident management, request fulfillment, problem management and access management. The results of the research on event management variables produce a maturity level of 2.84 from user respondents and 3.2 from STI Department respondents, incident management produces a maturity level of 2.79 from user respondents and 2.67 from Department respondents, request fulfillment produces maturity level 2, 91 of the user respondents and 3.09 of the STI Department respondents, problem management produces a maturity level of 2.72 from the user respondents and 2.75 of the STI Department respondents, while access management produces a maturity level of 3.00 from the user respondents and 3.33 of Department of STI respondents
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Management |
| Depositing User: | Mr Edi Surya Negara |
| Date Deposited: | 19 Jun 2022 12:42 |
| Last Modified: | 19 Jun 2022 12:42 |
| URI: | http://eprints.binadarma.ac.id/id/eprint/12736 |
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