Kurniawan, Kurniawan (2022) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA JASA KERETA API PADA PT. KERETA API PALEMBANG. PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA JASA KERETA API PADA PT. KERETA API PALEMBANG.
|
Text
Hasil Penelitian Mukran Semester genap 2016-2017.pdf Download (136kB) | Preview |
Abstract
: This study aimed to determine the effect of service quality (X) consisting of tangibles, reliability, responsiveness, assurance, service user satisfaction empahty to train at. Railway Palembang.This study uses primary data and secondary data. This study used quantitative analysis methods. Based on the analysis conducted simultaneous test proved that F sig <alpha subsequently accepted Ha accepted means together variable tangibles, reliability, responsiveness, assurance, empahty effect on user satisfaction train service at PT. Railway Palembang. The test results prove that the value of the partial sig t produced real variables (X1) sig t 0.005. Variable reliability (X2) has a value of 0.000 sig t, variable responsiveness (X3) has a value of 0.000 t sig, a guarantee (X4) have sig t of 0.000 <0.05 and empathy (X5) has a value of 0.002 sig t <0 , 05 thus concluded receive hypothesisHa
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Social Sciences |
| Depositing User: | Mr Edi Surya Negara |
| Date Deposited: | 14 Jun 2022 05:09 |
| Last Modified: | 14 Jun 2022 05:09 |
| URI: | http://eprints.binadarma.ac.id/id/eprint/10566 |
Actions (login required)
 |
View Item |
