UNIVERSITAS BINA DARMA, UNIVERSITAS BINA DARMA (2022) PENGARUH KUALITAS LAYANAN DENGAN MENGGUNAKAN E-SERVICE QUALITY UNTUK MENGETAHUI KEPUASAN PELANGGAN BELIDO.ID. PENGARUH KUALITAS LAYANAN DENGAN MENGGUNAKAN E-SERVICE QUALITY UNTUK MENGETAHUI KEPUASAN PELANGGAN BELIDO.ID.
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Pengaruh Kualitas Layanan Dengan Menggunakan E-Service Quality untuk mengetahui kepuasan pelanggan Belido.id.pdf Download (310kB) | Preview |
Abstract
The purpose of this study was to determine the level of customer satisfaction at Belido.id Palembang using e-service quality. In this method, the variables used in the e-service quality method are Fullfillment, Efficency and Satisfaction and perform tests using the SPSS application. Based on the existing problems, there are still deficiencies in the application system that is still not running according to its function, so that it makes users less satisfied with using the application. The data in this study were collected using a questionnaire via google form as many as 100 respondents consisting of users of the pelembang belido.id application
| Item Type: | Article |
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| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Management |
| Depositing User: | Mr Edi Surya Negara |
| Date Deposited: | 14 Jun 2022 05:03 |
| Last Modified: | 14 Jun 2022 05:03 |
| URI: | http://eprints.binadarma.ac.id/id/eprint/10405 |
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