Febriyanti Panjaitan, Yanti (2022) ANALISIS SURVEY KEPUASAN PENGGUNA TERHADAP WEBSITE BINA DARMA CAREER AND TRAINING CENTER (BDCTC) universitas binadarma. ANALISIS SURVEY KEPUASAN PENGGUNA TERHADAP WEBSITE BINA DARMA CAREER AND TRAINING CENTER (BDCTC) universitas binadarma.
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ANALISIS SURVEY KEPUASAN PENGGUNA TERHADAP WEBSITE BINA DARMA CAREER AND TRAINING CENTER (BDCTC).pdf Download (512kB) | Preview |
Abstract
Abstract: In the world of education website is a place to disseminate information both from private and public institutions. Bina Darma Career and Training Center (BDCTC) is a training institute and job placement center that has a website that is www.bdctc.or.id, but the problem is that the website has not been put to good use by users that stakeholders / companies, alumni and students. To find out the problem, then the website BDCTC need to analyze the level of satisfaction of users with measurement techniques quality website that is WebQual through 3-dimensional (Usability, Information, and Service). The method of analysis used descriptive survey approach.Based on the research note that the level of satisfaction of the users of the website BDCTC 3-dimensional views of the Usability and Service does not have a significant effect on user satisfaction, while at the Information have any impact on satisfaction.The third dimension of the most dominant influence is the information. Keywords: Analysis, WebQual, stakeholders, students, alumni and quantitative descriptive methods. Abstrak: Pada dunia pendidikan website merupakan tempat untuk menyebarkan informasi baik dari instansi swasta maupun negeri. Bina Darma Career and Training Center (BDCTC) merupakan lembaga training center dan job placement yang telah memiliki website yaitu www.bdctc.or.id, namun permasalahannya website tersebut belum dimanfaatkan dengan baik oleh pengguna yaitu stakeholder/perusahaan, alumni dan mahasiswa. Untuk mengetahui permasalahan tersebut, maka website BDCTC perlu untuk dianalisis tingkat kepuasan penggunanya dengan teknik pengukuran kualitas website yaitu Webqual melalui 3 dimensi (Usability, Information, dan Service). Metode analisis yang digunakan deskriptif dengan pendekatan survey. Berdasarkan penelitian diketahui bahwa tingkat kepuasan pengguna website BDCTC yang dilihat dari 3 dimensi yaitu Usability dan Service tidak mempunyai pengaruh yang signifikan terhadap kepuasan pengguna, sedangkan pada Information mempunyai pengaruh terhadap kepuasan. Dari ketiga dimensi tersebut yang mempunyai pengaruh paling dominan adalah information.
| Item Type: | Article |
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| Subjects: | T Technology > T Technology (General) |
| Divisions: | Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science |
| Depositing User: | Mr Edi Surya Negara |
| Date Deposited: | 14 Jun 2022 00:26 |
| Last Modified: | 14 Jun 2022 00:26 |
| URI: | http://eprints.binadarma.ac.id/id/eprint/10292 |
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